Purchaser of Boston Whaler 345 Conquest
Just a quick note to let you know that all went well with the purchase of the 345 Conquest and I’m excited to see it tomorrow. On an extremely positive note, please know that Sam Phillips has been absolutely terrific. His attention to detail, timely communication and proactive approach has been all aces. He made the entire transaction smooth and unlike many salespeople, has been even more attentive after the sale was finished. Double thumbs up!!!
Purchaser of Riviera 47 Enclosed Flybridge
Just a short note to thank you and your staff for a hassle free transition into our next vessel
The attention to detail and the ability to deliver on tight deadlines is a credit to you and the team you have assembled
We would like to thank in particular Steve McPherson for his support and determination in providing a total package ready for an extended sea voyage
You have assembled a cohesive and user friendly team that we would have no issue recommending to anyone considering the purchase of a new or used vessel
It’s a pleasant change to see that providing good service, expertise and quality is still a valuable tool to do business with
Once again thanks to you and your staff for a great experience
Roy & Karen
Purchaser of a New Riviera 43 IPS
We would like to compliment Steve and all of your staff on the fantastic experience we have had with the purchase of our new boat. Steve’s attention to detail is second to none and he has always made himself available to reassure us about any concerns throughout the construction, finishing and delivery.He was always extremely helpful when we had our 36IPS and it was a great introduction to the ownership experience with Riviera. We have no doubt that we’ll continue to learn as we hope to participate in as many events from your calendar as possible.
We took some of our family out yesterday for a few hours and we were pleasantly surprised at how easy it was to handle even in the windy and tidal conditions on our return to the yacht club.We are delighted with the finished product in every respect and we are looking forward to many years of enjoyable boating.
We hope you have a great time this weekend and we were sorry to miss your open day.
Once again our thanks to you all.
Barry and Margaret
Service customer of R Marine Jones
The R Marine Jones team has once again performed and delivered above expectation. My boat had a very unfortunate experience in Bundaberg and your team and Club Marine has turned my bad experiences into a positive result.
Both Ben and Sharm were totally committed and kept me up to date with the boats progress……and the attention to detail was amazing.
My sincere appreciation to you, your team and the Riviera Company.
JUST AWESOME !!
Purchaser of Sea Ray 275
I have recently purchased a Sea Ray 275 from your dealership through Sam Phillips.
I would like to take this opportunity to mention my experience with dealing with Sam.
I have purchased many boats over the years from as many dealerships and I have not had the level of service that I have experienced in dealing with Sam.
He has treated me with utmost respect at all times, has kept me up to date with progress on the purchase of this boat and has treated me as if I had just purchased a Riviera 75.
I understand that this purchase was at the bottom of the range of boats that your dealership deals with but Sam gave me the same level of service as if I had purchased a 7 million dollar vessel !
Sam is a great employee to have Randall and as a business owner myself employing some 25 odd staff I know how hard it is to find staff like Sam.
I can only see great things happening for Sam in your dealership and it would not surprise me to see Sam becoming your top sales person in a very short time.
I wish you and Sam and all your staff the very best in the future and I will definitely return when the time is right to purchase another boat.
Purchaser and seller of a Riviera M290
I am not one to write these sorts of letters, however all too often people are very willing to complain regarding service or experience so thought I’d take the time to do the opposite.
Albeit we had the smallest boat in the Rivera range, I just wanted to send you a quick message to say a sincere thank you for making our boating experience, from the day we purchased our boat to the day you sold it for us, amazing.
In particular we would like to say Steve McPherson was outstanding. His professionalism and willingness post sale to be of assistance was overwhelming added to the whole Riviera experience.
We’ll be back to see you for our next Riv (with a few extra ft) when we return to Australia.
So anyway, thanks again.